Ordering Information
Secure Online Shopping
All traffic to and from our servers are encrypted using industry-standard technology to ensure the secure transmission and storage of any personal information you provide.
Payment Methods
Credit Card
We currently accept Visa, MasterCard, Discover, and American Express. We accept only Credit Cards with billing addresses in the U.S.A. and Canada. We charge Credit Cards only in U.S. Dollars. Your Credit Card institution will convert it to your country’s money when sending you your statement or bill.
PayPal
Phastek Sport offers PayPal at checkout for both domestic and international orders. If you are out of country this will be the best alternative for you to checkout with.
You must pay us in U.S. Dollars through PayPal, no exceptions. PayPal will convert your country’s money to U.S. Dollars for you at the time of payment.
There are times where an order may require additional funding for international orders. One of our customer support representatives will reach out to you and issue you a PayPal invoice.
If you are sending funds to Phastek Sport, the authorized email address to send PayPal payments to is company@phasteksport.com. Do not send PayPal payments to ANY email address other than this.
Affirm
Affirm is an additional way of payment that Phastek Sport offers. This allows you to finance your order with multiple payments. You can choose the option at checkout.
Affirm will direct you to their website where you will be prompted to complete the information required by Affirm.
Order Confirmation
You should expect to receive a couple emails from us after your order is placed. The first is to confirm your order was received. You should receive this order confirmation email from us within 10-15 minutes of placing your order.
This email will include your order number. The second is to confirm your order’s shipment and provide tracking numbers for your shipments. You may receive more than one shipment email from us if you have multiple products shipping separately.
If you do not receive an order confirmation email from us within 10-15 minutes of placing your order, please contact us so we can confirm that your order was placed and supply you with your order number.
If you did not receive an order confirmation email:
- Please double check that you entered a valid email address at checkout.
- Our email may have been intercepted by a spam filter. Please check your spam/junk folders for an email from us.
- You may want to add company@phastek.com and support@phasteksport.com to your email list of safe senders.
- There may be a question about your order, such as incorrect billing information, in which case we will email or call you about your order within one business day of receipt.
In some cases, additional verification is needed before your order can be accepted. If additional verification is required, we will attempt to contact you via email or phone/text using the information you provided with your order.
If we are unsuccessful in our attempts to contact you, we have the right to refuse or cancel your order.
Special/Custom Orders
Any product that is special/custom order may require a deposit or full payment in advance at the time the order is placed. Once manufacturing has begun, the deposit or full payment is nonrefundable under any condition or circumstance.
Special/Custom orders usually take weeks or months to arrive. We generally quote an estimated amount of time. However, due to the nature of this business, some orders take longer than expected.
Phastek Performance LLC will not be held responsible for delays from manufacturers, transportation, shipping companies, or products being held at Customs.
Special/Custom orders cannot be returned.
Out-of-Stock/Back Orders
In the event of a back ordered product, we will ship the in-stock product(s) as they are available (International orders excluded).
We will then contact you to inform you of the out-of-stock product and give you the option to:
- Change the product to an in-stock part
- Hold the back order until the product is in stock
- Cancel the back order and receive a refund for the cancelled product
Most back ordered products are normally back in stock within about two weeks of placing an order with the manufacturer. Unfortunately, this cannot be said for all out-of-stock products, especially during the holidays.
For the current estimated stocking time of an out-of-stock product, please contact us or click the “Get E-mailed When In Stock” link on the product page above the “Add to Cart” button.
Open Box/Clearance Orders
Looking for deep discounts? Be sure to check our Open Box and Clearance page. You’ll find a constantly changing inventory of Open Box/Clearance products at bargain prices.
Our Open Box products are like-new and/or returned products. Please check the product description carefully as we list any blemishes and/or scratch-and-dents on the product.
Open Box products are sold as-is and cannot be returned.
Our Clearance products are brand new, never opened overstock and/or discontinued products. They are sold as-is and cannot be returned.
Order Changes and/or Cancellations
If you need to change or cancel your order, we ask that you call us at 1-855-742-7835 as soon as possible after placing your order, as we ship orders quickly.
If you email us, we may not receive it in time to stop the order from shipping out.
An order that has already been shipped cannot be cancelled or changed. You will need to contact us to set up a Return (RMA) once your order has been received.
Cancellation Policy
You cannot cancel an order once it has shipped. If an order has shipped and you do not want to keep the product(s), our return policy will apply.
You cannot cancel an order that is noted as a “Special Order” or “Custom Order” once manufacturing has begun.
All cancellations may be subject to a 5% cancellation fee.
Payment refunds will be issued via the same payment method originally used to place the order minus any fees where applicable.
Please allow 5-7 business days for the credit to appear on your account.
Route+ Protection Coverage
Route+ is a premium package protection we offer our customers to protect against lost, stolen, or damaged packages.
Once the protection is purchased at checkout, we cannot cancel it.
If you do not want to purchase this protection, please be sure to uncheck the “Route Add Shipping Protection” box at checkout.
Supercharger or Turbo Kit Orders
You must send an email to our support department at support@phasteksport.com with your order number.
Any supercharger/turbo kit order that must be canceled will have a 48-business hour window to cancel the order, and there will be a cancellation fee of 5% on all canceled supercharger/turbo orders.
Any cancellation request after the 48-business hour window will be denied.
California Residents
Due to California’s CARB compliance law, some of our products are not for sale or use on pollution-controlled vehicles in your state and cannot be billed or shipped to California addresses.
These products are marked accordingly in bold red “We cannot ship this item TO California”.
If you disregard our notice and try to purchase one of these products with a California billing address and/or a California shipping address, we will cancel your order and refund your payment. A 5% cancellation fee may be applied.
International Orders
Any customer located outside the USA may not cancel their order after we have received the final shipping payment, partial or full.
If you cancel, you will receive no refund.
International orders require us to order all your products specifically for you and collect all products until your entire order is ready for shipment.
Because of the extra time and effort required to fill an international order, we do not allow refunds.
Wholesale/Dealers
Any order your company cancels will be credited to your account as company credit.
We do not offer refunds to your credit card or via check.
Phastek Performance Gift Cards
Gift cards purchased from PhastekSport.com can only be redeemed at PhastekSport.com.
Gift cards may be redeemed during checkout or by providing the gift card number to a customer service representative during a phone order.
If you place an order that exceeds the balance of your gift card, the balance must be paid with a valid credit card, PayPal account, or store credit if available.
Gift cards purchased from PhastekSport.com will never expire nor will store credit generated from gift cards.
Gift cards and/or store credits cannot be returned or redeemed for cash value, reloaded with additional value, resold, or transferred for value except where required by law.
Gift cards cannot be used to purchase other gift cards.
Promotions, coupons, and other special offers may not be used to purchase gift cards.
PhastekSport.com will not replace lost or stolen gift cards.
State Sales Tax Notification
We are required by law to collect and remit sales tax on orders being shipped to most U.S. states.
If you are purchasing products for resale and need to make a non-taxable purchase, you must provide us with a valid Sales and Use Resale Certificate for the state in which the product is being shipped.
We will under no circumstances waive sales tax charges without a valid certificate.
Alabama Customers
Seller, Phastek Sport, has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue.
Seller’s program account number is SSU-R012042241.
Additional State Notices
For customers with purchases shipped to Alaska, Connecticut, Idaho, Maine, North Dakota, Nebraska, Rhode Island, South Dakota, Utah, Vermont, West Virginia, and Wyoming:
Phastek Sport is not required to, and does not, collect sales or use tax in these states.
Please visit your state’s Department of Revenue website for more information regarding use tax requirements.
Proposition 65 Warning for California Consumers
WARNING: Operating, servicing, and maintaining a passenger vehicle or off-road vehicle can expose you to chemicals including engine exhaust, carbon monoxide, phthalates, and lead, which are known to the State of California to cause cancer and birth defects or other reproductive harm.
To minimize exposure, avoid breathing exhaust, do not idle the engine except as necessary, service your vehicle in a well-ventilated area, and wear gloves or wash your hands frequently when servicing your vehicle.
For more information visit https://www.P65Warnings.ca.gov/passenger-vehicle
WARNING: Cancer - https://www.P65Warnings.ca.gov