FAQ

Order Issues

How do I check if my order was received?

Once you place your order, you should receive an order confirmation email from us within 10-15 minutes with your order number. If you did not receive an order confirmation email:

• Please double check that you entered a valid email address at checkout.
• Our email may have been intercepted by a spam filter. Please check your spam/junk folders for an email from us.
• There may be a question about your order, such as incorrect billing information, in which case we will email or call you about your order within one business day of receipt.

Registered users can log into their account and view the status of their orders. Guest users can email support@phasteksport.com. For additional information, please visit our Ordering Page.

How do I track my order? Where is my tracking number?

Once your order has shipped, an email with your tracking number is sent to the email address associated with the order. You may receive more than one shipment email from us if you have multiple products shipping separately. If you did not receive a shipment email, please check your spam/junk folders for an email from us.

Registered users can log into their account and check for the tracking numbers of their orders. Guest users can email support@phasteksport.com. For additional information, please visit our Shipping Page.

How do I change or cancel an item on my order?

If you need to change or cancel your order, please contact us as soon as possible after placing your order, as we ship orders quickly. We cannot change or cancel an order that has already shipped, nor cancel an order noted as a “Special Order” or “Custom Order” once manufacturing has begun.

Please see our Contact Us page to check our Customer Service hours. If your order has already shipped and you do not want to keep the product(s), you may still be able to return or replace products according to our Returns Policy. For additional information, please visit our Returns Page.

How do I return a product?

All new and unused products may be returned in their original packaging within 30 days of delivery.

Use our simple online return process:

1. Log in to your Phastek Sport account.
2. Under “My Account,” find your order that contains the product(s) you want to return.
3. Click the RETURN button at the bottom of that order.
4. Choose the “Qty to Return” next to the product(s) you want to return, your “Return Reason,” and “Return Action.”
5. Once you have selected your answers, click the SUBMIT RETURN REQUEST button.

This will give us the information we need to issue your RMA. If you are returning due to fitment, flaw, or defect, pictures may be necessary to complete your request. Some products are non-returnable. For additional information, please visit our Returns Page.

My order arrived damaged or is missing parts.

Although we strive to prevent it, unfortunately, there are times when products may arrive damaged or partially missing due to mishandling in shipment, transit, or by mistake.

If you insured your order with Route+ Protection at checkout, please follow the link on your confirmation email from Route to file a damaged claim or go to Route Claims.

If you did not insure your order, please report the damaged product(s) or packages to us within 7 days of delivery so we can file a claim with the shipping carrier, such as USPS, FedEx, UPS, etc. Keep all boxes, packing material, shipping labels, etc., until your claim with the courier is resolved. See our Shipping Page for additional information.

Note: In some cases, the customer may be required to submit a photo of the damaged shipping box and/or product(s) to verify the damage with the shipping carrier or manufacturer.

Freight deliveries have special reporting requirements. Please see our Freight Policy for additional information.

My order never arrived.

If you have not received your package, but your tracking number indicates that it has been delivered:

• Please double check – Couriers occasionally leave packages in hidden locations to prevent them from being stolen or damaged by weather.
• Ask around – Ask your neighbors, roommates, or family members to make sure they did not retrieve the package for you.

If you still cannot locate your package and you insured your order with Route+ Protection at checkout, please follow the link on your confirmation email from Route to file a stolen claim or go to Route Claims.

If you did not insure your order, please report the missing package to us within 72 hours of dated delivery so we can file a Missing Package claim with the courier for you. A police report may be required.

If your package has not been delivered and your tracking number shows no movement, please contact us within 15 business days so that we may investigate. If you insured your order with Route+ Protection at checkout, please follow the link on your confirmation email from Route to file a lost claim or go to Route Claims.

See our Shipping Page for additional information.

Frequently Asked Questions

What is Route Package Protection?

Phastek Sport is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout, your order will be protected from damage, loss, or theft.

In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed within 24 hours.

We are excited to offer this service to you and highly recommend using Route+ Package Protection at checkout. See our Shipping Page for additional information.

Do you offer Military Discounts?

Thank you for your service. Phastek Sport is pleased to offer 5% Military Discounts to verified Military personnel.

We accept the following forms of verification:

• Photo of your Military Badge or ID*
• Photo of your Driver’s License with a Veteran Label*
• DD214 Form*
• VA Card with a matching Photo ID*

*Please blur any sensitive information if needed.

To get verified:

• Send us an email with your verification form to Support@phasteksport.com.
• Be sure your verification form is under the same name, address, and email as your customer account.
• Once received, one of our Support Team members will reach out to you with our 5% Military Discount code.
• Add this code to your checkout page when placing your order.

Do you accept International Orders?

We ship all parts on our website to most countries in the world!*

• Please select “International Shipping Quote” as your Shipping Method and “PayPal” as your Payment Method on the Order Checkout Page.
• Your order will be sent to our support team, and we will reach out to you within 24-48 hours with a shipping quote.
• Free shipping does not apply to International Orders.

We are always happy to assist you in getting the parts you need. For additional information, please see our Ordering Page.

*Due to restrictions and regulations, we are not currently shipping to the following countries: China, Russia, Venezuela, and Indonesia.

How do I get Free Shipping?

Phastek Sport offers FREE SHIPPING on most orders over $149.99. Your qualified order will ship via our standard ground shipping anywhere in the contiguous 48 U.S. for FREE. See our Shipping Page for additional information.

My order is shipping Freight. What does that mean?

Please see our Freight Policy for additional information. If you order large products that are shipped with an LTL freight courier, it is very important that you read and understand these terms. LTL freight couriers are not like standard ground UPS and FedEx.

How do I use my Phastek Gift Card?

To redeem a gift certificate at Phastek Sport, follow the simple steps below:

1. You need your unique gift certificate code, which is part of the gift certificate that was emailed to you as an attachment. It will look something like Z50-Y6K-COS-402.
2. Browse the store and add items to your cart as you normally would.
3. Click the “View Cart” link to view the contents of your shopping cart.
4. Type your gift certificate code into the “Redeem Gift Certificate” box and click “Go.”

For additional information about our Gift Cards, please visit our Ordering Page.

How can I get notified when a product is back in stock?

For the current estimated stocking time of an out-of-stock product, please contact us or click the “Get E-mailed When In Stock” link on the product page above the “Add to Cart” button. This will sign you up to get an email update when the product is back in stock.